NHÂN VIÊN IT

Job Description: IT Technician
IT technician skills and qualifications

IT technician should have certain required skills, including the following;

• Problem solving: IT technician often have to interpret a problem and determine the best way to resolve it. This requires the use critical thinking, as the IT tech may need additional information that isn’t provided in order to satisfy the employee.
• Patience: IT technician work closely with their employee. Patience is necessary for this field. Often the clients don’t understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
• Communication: Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
• Endurance: Because IT technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.

Responsibilities and Duties:

• Configure, install, and set up eye- tracking computers
• Troubleshoot technical problems
• Prepare and package orders and accessories for shipment
• Assist in testing for automated workflows and integrations with other systems
• Identify gaps and process improvement
• Ensure timely fulfillment and shipping of orders
• Restock, reorder and record inventory
• Work on special projects and other Technical Support duties as time permits

Qualifications and Requirements

• Ability to follow technical and procedural documentation
• Strong attention to detail and ability to follow step- by- step instructions with accuracy
• Basic technical understanding of computers
• Familiarity with Windows Server, Network and Office
• Knowledge of ERP and Factory system helpful
• Enjoy repeated, methodical work
• Perform duties efficiently, thoroughly and responsibly, completing tasks on a timely basis
• Ability to work independently and as part of a team
• Self- motivated, organized and able to effectively prioritize responsibilities

Email: [email protected]
Địa chỉ: Khu B, KCN Nam Cấm, Nghi Lộc, Nghệ An